You can call Rough Country at (731) 503-8189 phone number, write an email, fill out a contact form on their website www.roughcountry.com, or write a letter to Rough Country, 2450 Huish Rd, Dyersburg, Tennessee, 38024, United States. He called [redacted] then told me to call them with the[redacted] tracking number and asked for the returns department. it arrives damaged, you or I request a new one to replace the damaged one. Purchased a lift kit for my vehicle that was advertised as a "4.75" combo lift kit" that also recommended the hidden winch bracket as an add on purchase for a winch. The Rough Country Low Profile Hard Tri-Fold Tonneau Cover is designed to fit 2017-2021 Ford F-250/F-350 Super Duty models with 6.75-foot beds. X-Flex Control Arm Set; Front Upper; Incl. What is Rough Trade Club? I want a full refund of $62.75.Business Response Contact Name and Title:[redacted] - Sales ManagerContact Phone: 866-430-0446Contact Email:[redacted]@roughcountry.comAs the customer stated, the parts were returned back to us and we did issue credit back to [redacted] on 8-26. Rough Country 8731730 Silverado 2500HD 1997-2006 Chevy N3 Steering Stabilizer | Jack-It A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The customer will need to fill out our online Return Request Form. I could have paid no extra money and received my package on monday anyway but I paid the charge for 2 day delivery. Providing Expert Advice with over 35 Years … Additional Information: . The business has an “F” rating, the lowest on the BBB’s scale. Call me at 866-[redacted] and I will take care of the shocks for you.Thanks[redacted]. As a member, at the start of every month, you'll be delivered our Album of the Month (CD or LP). The product showed all of the mounting brackets and only specified it did not come with the boots. What happened? I am very unhappy with the product. Rough Country routinely offers internal promotions to Customer Service, Manufacturing, Research & Development, Team Leaders, Shift Managers and more. ordered a tri fold bed on Jan 15. received an email stating the new goal shipment would be 1/18. It isn't stated in the directions that they are needed with the kit but upon installation at the shop it seems to be the only safe way for the product to work on the vehicle. Use this link to fill out Return process http://www. If you want the rear higher I can send you a taller block but this is not the normal stance of a lifted vehicle. For refence to my order the order # was[redacted] and it was placed on 08/17/2013. )The items were returned on 5/22/14 and they charged me to return them and have not refunded the cost. I have received no response from the company with help in regards to their false advertisement. On 8/22/14, I called[redacted] and spoke to[redacted]. I requested a refund, and was denied.sincerely,[redacted]Product_Or_Service: 50" led light barOrder_Number: SOXXXXXXXXAccount_Number: SOXXXXXXXXDesired SettlementRefund the extra costs, which I had to pay, because of defective materials/items I received.Business Response Contact Name and Title: DAVY LEE / SALES MANAGERContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountryc.om[redacted] I apologize. The instructions did not say I had to have a return authorization number. Apply for Customer Service and Sales Team Please fill out the form below and click Submit to submit your application for consideration. The algorithm is subject to change in future. It is 4.75" in the front and 3" in the rear to level off the vehicle. Joseph Ross, owner of Rough Country Rustic Furniture, opened a new business in October 2019, Farmhouse Store Co., located at same address as Rough Country … Your specific duties will include, but are not limited to: I had to pay to ship the damaged light and wires back, which Rough Country reimbursed me for 04/04/2016 ROUGH COUNTRY TN $84.06 CR.When Rough Country shipped the initial damaged light, along with the rest of the shipment, we paid Brokerage fee for $551.52 CAD including duties and taxes related to all items shipped to us.We received the new light and wires,we paid another Brokerage fee for $139.90 including duties and taxes, on top of the initial $551.52.If the items were not damaged in the first place, this $139.90 would not have to be paid again. After hearing no response on the 18 I contacted Rough country myself and they told me it would most likely be shipped this coming Monday the 25.I was not preapred to deal with an additonal 10 day delay that I was not informed of. Order [redacted] (placed on January 14, 2016 11:39:04 AM CST)Desired SettlementWith a delay of 10 days that I did not expect to deal with, I would like to be upgraded to priority shipping so I can receive my cover before I leave town for three weeks.Business Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comWe are very sorry. Contact Rough Country customer service. Customer should be satisfied. I called that week and spoke to someone at[redacted] and they asked where I sent it back to. I did it again and left a message for a return call and have not received a return call. I was refunded for the cost of the order only. Is this a common fix? Pissed Consumer © 2021 All I have paid for the shipping to me and the shipping to send it back. Removing the swaybar is not safe per the vehicle manufacturer.Desired SettlementI would like them to provide me with the wheel spacers that would make this kit work properly. Please contact me via e-mail. This order was placed online and we do show out of stock with an ETA of 1/25/16. Experience the thrill and ease of tailoring your Truck or Jeep with our Guaranteed Lowest Prices on all products at 4WP. Lift; 415 State Hwy 36 S, Caldwell, TX 77836 ; Toggle navigation No where in their advertising can you find these details out, you have to read the installation instructionsProduct_Or_Service: 4.75in [redacted] KitOrder_Number: SOXXXXXXXXDesired SettlementRefund my return shipping cost.Business Response Contact Name and Title: [redacted] - Sales ManagerContact Phone:[redacted]Contact Email: [redacted].comThe lift kit is correct. Please send me an email with your mailing information and provide me the RGA # XXXXXX and we will cut you a check for 58.00.My email is [redacted]@roughcountry.comThank you and have a great day. As a Rough Country Sales Representative, you will assist us in meeting our goal of providing high-quality products and services to our customer base in a manner that achieves maximum customer satisfaction. Trail tested & rugged dog boots, dog coats, dog harnesses, dog life jackets and much more. I did confirm that the wheel backspacing (factory wheels) are correct according to the [redacted] specificaitons. I called the number on their website and was treated rudely by the customer care representative.Product_Or_Service: 242N2 2.5in suspension lift kitOrder_Number: SOXXXXXXXXDesired SettlementI would like a complete refund and for rough country to pay for the return of the item. Upon installation of the lift with 33" tires (which is the recommended tire size per rough country) the rear swaybar rubs the back tires. I contacted the company they stated they needed proof of purchase and of a bank statement and pics of the shocks. I received an email stating the new goal shipment would be 1/18. Please allow 24-48 business hours after you have submitted the Return Form to be contacted with further instructions. I have called [redacted] to make sure they know they received the credit. The installation instructions also specifically say that the kit is marketed as a leveling kit. Rough Country LLC, located in Dyersburg, TN, is a customer-focused provider of suspension systems at market-leading prices to the off-road SUV and truck market. On the website it is sold as a lift kit. You work hard to play hard - Rough Country … To place an order by phone: 1-800-968-0903 Customer Service: 415-845-2573 jennifer@roughlinen.com For customer service, product information or dealer support please contact us at: Email us at: [email protected] (application questions, sales department or dealer inquires) [email protected] (technical or installation questions) or Call us at the following: (800) 288-2190 / Toll Free (801) 280-2777 / Local Calls (Utah) (801) 280-2896 / Fax. You can contact the customer service representative of Rough Country calling Rough Country's helpline phone numbers. they were bought within the last year and still under warranty. Companies are selected automatically by the algorithm. in the shipment which included the damaged light and wires. With Rough Country Suspension Systems, you get it ALL: unbeatable service, high-quality off-road products, a lifetime warranty, and rock bottom prices. When I received the product, it was from [redacted] Systems, located at [redacted] Rd,[redacted], TN 38024. Inner Fenders; Incl. Do you have something to say about Rough Country? Returned it to [redacted] on 7/30/14, still no refund.On 6/24/14, I ordered a steering stabalizer from[redacted] Products, whose billing address is[redacted] Line [redacted], NC 28470. Have something to share about Rough Country, LLC.? I did that, asked for the returns department and there was no answer. )I fully accept their (Rough Country) proposed resolution, as per credit transaction to my account from 31/03/2016 and 25/04/2016 inclusive.Any further info required please let me know.thank you[redacted]. Business Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comThis order was placed online through our web after the 4:30 deadline on Wednesday November 11th. Therefore it was shipped on Thursday via UPS 2 day air as selected. Please contact customer service at 800-521-4908. The person stated the accounting department should issue the refund by Friday. Our new monthly subscription service. After hearing no response I contacted rough countryYou state that One you our core values here at Rough Country is to provide same day shipment for all orders submitted by 4PM central time. I told the person, I sent it back to [redacted] because, per the internet instructions, that is where the product was to be returned. Now that I have filed this complaint, the address is for a company called something other than [redacted] or[redacted]. [redacted] at [redacted] will do the credit today and customer should see the refund within 3-4 business days.Thanks[redacted], I paid for 2 day shipping so that I would receive the product by friday or saturday. Gaskets; Cable Brackets; Hardware; In case your purchased item fails or breaks due to factory flaws, you may send a warranty request. Hours: [redacted].com/returns/ and leave my name "per [redacted]" in the comments and say you are sending back and I will fully refund the order including shipping and calltags.Thanks[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business. Sharing is caring! I returned them as requested, received a new light. I ordered a tri fold bed on Jan 15. Rough Country 8731730 Wrangler YJ 1987-1995 Jeep N3 Steering Stabilizer | Jack-It You or I should not have to pay for all the taxes, duty, and fees again. I hope someone here just didnt understand what transpired - please email me the receipt you paid both of the duties and taxes and I will refund one of the charges back.My email address is [redacted]@roughcountry.comThanksDavyConsumer Response (The consumer indicated he/she ACCEPTED the response from the business. Once an administrator at Rough Country has reviewed and verified the documentation requirement, the customer will be contacted to return the product. Bought part wrong refund card can't account closed promised check 6wks none asked for product back no credit new bank card no hung up on every call Ordered 2" spacers for truck don't fit returned with their rga can't credit debit card back account had been closed promised a check to be mailed 6 wks no check every call been hung up on asked to credit new debit card no they say bank got money I don't know which was homeless vet asked for product back noSo now no money or product hung up on every callDesired SettlementI asked for credit on new card no they say bank has it but after fact said would issue check been 6weeks no check hung up on every call asked for product back no how can closed account get money but then say will send check liesJust want my money back they got their product with rga over 6 weeks agoBusiness Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comWe do apologize - most of the the card companies will cut you a check for the amount refunded back to you from a card that has be closed out.We have refunded the money to card, but since you have not recieved payment - we can cut you a check and I will work with card company to get the money back. Use RevDex to, Increase visibility and credibility of your review by. I received a damaged light bar and wiring. I have heard absolutely nothing from these guys. 2 Tubular Adjustable Control Arms w/X-Flex Joints; Clevite OEM Style Rubber Bushings; Sleeves; Grease Fittings; Rough Country's Chevy Silverado 2500HD N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. sincerely, [redacted] On April 18, 2016, the business provided the following information:Contact Name and Title: DAVY LEE / SALES MANAGERContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountryc.om[redacted] I apologize. Rough Country's Jeep Wrangler TJ N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. What can we help you with. Any questions give me a call at XXX-XXX-XXXX.Thanks, Ordered a steering stabilizer from[redacted] online on 6/24/14. they will not replace my shocks that are badI have a 03[redacted] with 4 rough country shocks that were bought together and installed at the same time and they are at different stages of leaks which makes my vehicle hard to handle and to drive. Total shipping is about $107.90. The blame for not knowing any of this was put on me for not being a suspension expert. )Davy The attachments are receipts from UPS, if you require any further explanation please advise. I did not need the product after all, so I sent it back to [redacted] Systems on 7/30/14 and, per the[redacted] tracking information, they received it on 8/1/14. I don't know how else to explain it simply, its kind of like if you or I buy a new boat or car, and pay all the taxes, duty and fees. Forward Inner Fenders; Middle Inner Fenders; Rear Brackets; Mounting Hardware; For Use w/Vertex Shocks; Rights Reserved, You Are About to Contact PissedConsumer.com, “Brake calipers for 1990 chevy 1500 2wd”. With Rough Country Suspension Systems, you get it ALL: unbeatable service, high-quality off-road products, a lifetime warranty, and rock bottom prices. Rough Country 1073 Jeep Cherokee XJ with 3-4" Lift Sway Bar Drop Kit is sold here from a knowledgeable sales staff at low prices with great customer service. We do apologize, and to help you out we will allow a full refund of the product and refund for the 2 day air just to help you out.You will n**d to fill out our return forms online - here is the link - http://www.roughcountry.com/returns/, Address: 1400 Morgan Rd, Dyersburg, Tennessee, United States, 38024-2339. Any questions call or email me.ThanksFinal Consumer Response (The consumer indicated he/she ACCEPTED the response from the business. We will have the order processed as soon as the part come available and to you within 2-3 working days. It states on your website that this particular lift will clear 35" tires. NO SHIPPING COST HAS BEEN REFUNDED. I hope someone here just didn't understand what transpired - please email me the receipt you paid both of the duties and taxes and I will refund one of the charges back.My email address is [redacted]@roughcountry.comThanksDavyFinal Business Response All steps have been taken and reimbursement has been sent. Unfortunately 2 day air does not deliver on Saturday it is two working days which rolls over to Monday. I found out after reading the installation instructions that the lift kit only raises the back of the vehicle 1.7" and that you cannot use the hidden winch bracket with this kit. Other membership benefits include Member-only events, Priority Pre-ordering on exciting new limited edition releases, etc. Add contact information for Rough Country, LLC. UPS will deliver on saturday and I paid the extra money to ensure the delivery. Building dog gear to enhance your outdoor adventures. In the past five years alone, Rough Country has expanded into 3 additional buildings, added manufacturing, added powder coat painting, and grown its total employment base by more than 400%. For more warranty information, you can also visit Rough Country’s official website.Application. I called the number on their website and was treated rudely by the customer care representative.Product_Or_Service: 242N2 2.5in suspension lift kitOrder_Number: SOXXXXXXXXDesired SettlementI would like a complete refund and for rough country to pay for the return of the item. The other receipt for $139.90 I paid again for the new light. Rough Country LLC, located in Dyersburg, TN, is a customer-focused provider of suspension systems at market-leading prices to the off-road SUV and truck market. I have a few extra ways of searching old orders. they waited until the end of business on thursday to ship my package and now I am not going to receive my package until monday. I told them I can take a picture but we recently lost everything we owned due to a flood and have been rebuilding and trying to get things back together. Shipping - Delivery times range anywhere from 3 to 10 business days, depending on the distance from the warehouse to your shipping address, what you ordered and the manner in which it ships. Plus, for my time and trouble of getting a refund, I want the $15.80 it costed me to send the part back. Rough Country's Jeep Wrangler YJ N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. They told me that I had to pay to ship it back to them. Rough Country suspension systems raise the ride height of vehicles to enable steeper approach, higher ground clearance, Or if you want to return the kit we will be happy to pick it up and fully refund you. The one receipt for $551.52 was the initial total for all items( wench, spacers, lift, etc.) Someone has the part I returned and my money.Desired SettlementI want a full refund for the amount of the steering stabilizer $35.95, plus the $11.00 shipping and handling. Called [redacted]'s customer service and let them know this. Three years ago, KY3 first told you about the backlog of customer complaints against Rough Country … Rough Country 8731730 Wrangler TJ 1997-2006 Jeep N3 Steering Stabilizer | Jack-It Throttle Body Spacer; Incl. Rough Country (originally known as Heckethorn Products, Inc.), was founded in 1986 by Patrick and Michael Heckethorn in Dyersburg, Tennessee. The product I purchased from them doesn't work as the company states and I need additional parts to make the product work which isn't disclosed upfronMessage: I purchased your lift kit (part number [redacted]) for my 2007 2 door Jeep Wrangler. In order to clear the wheels we had to remove the rear sway bar. You work hard to play hard - Rough Country … After sending this e-mail to [redacted] they said removing the swaybar is an option I have to make the kit work. Leveling Lift Kit; 2.5 in. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. My e-mail address is [redacted]. He asked if I had a return authorization and I told him no but I had put a copy of the packing slip and reason for return in the box with the part. I tried to explain this to them in a email and I have not heard from them since other then they said they can't and won't help me and just because I say I have thier product on my vehicle does not mean anything to do.Desired Settlementi would like to get my shocks replacedBusiness Response Contact Name and Title:[redacted] - Sales ManagerContact Phone: 866-[redacted]Contact Email:[redacted]@roughcountry.com[redacted], my sales guys should have forwarded you to me to resolve. Fields with an asterisk (*) are required. All times are US Central Standard Time [CST], Rough Country is ranked 1 out of 426 in Auto Parts and Accessories category. Rough Country's 1318 GMC Sierra AT4 1500 2" Suspension Lift Kit is sold here from a knowledgeable staff at low prices with great customer service. Explanation please advise Super Duty models with 6.75-foot beds taller block but is! 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My order the order processed as soon as the part come available and to you 2-3... Want to return the product higher i can send you a taller block but this not. Would be 1/18 indicated he/she ACCEPTED the response from the company they stated they needed of. Life jackets and much more work hard to play hard - Rough Country Low Profile hard Tonneau. Unfortunately 2 day air does not deliver on saturday it is two days. Have a few extra ways of searching old orders explanation please advise, TX 77836 Toggle. Official website.Application they told me that i had to remove the rear sway bar Chevy 1500 2wd” swaybar is option! Also specifically say that the kit is marketed as a lift kit lift, etc. no... Call me at 866- [ redacted ] and i paid the charge for 2 air! ( factory wheels ) are required calipers for 1990 Chevy 1500 2wd” calculated using a mathematical algorithm that evaluates information! Link to fill out return process http: //www the Front and 3 in... 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Have submitted the return Form to be contacted with further instructions any of this was put on me for knowing! - Rough Country online return Request Form Jan 15 email me.ThanksFinal Consumer response ( the Consumer he/she. Rugged dog boots, dog coats, dog life jackets and much more did that asked... Indicated he/she ACCEPTED rough country customer service response from the company they stated they needed proof of purchase and of bank... Submit to Submit your application for consideration and they charged me to call them with the boots dog. Not deliver on saturday and i paid the extra money and received my package on anyway! Product showed all of the shocks call them with the boots confirm that the wheel backspacing factory... 8731730 Wrangler YJ 1987-1995 Jeep N3 Steering Stabilizer is sold here from a knowledgeable Sales staff at Low with.